Data Rights & Grievance

How to request access, correction, erasure, consent withdrawal or privacy grievance redressal.

Effective / last updated: 20 August 2026

1. Requests you may make

• Ask for information/access concerning personal data handled by MAUZOP where applicable.
• Request correction, completion or updating.
• Request erasure where legally available and no lawful retention ground applies.
• Withdraw consent for consent-based processing.
• Raise a privacy, misuse or security grievance.
• Ask to stop optional promotional communication.
• Exercise any additional right that is in force and applicable under Indian law.

2. Identity verification

Before disclosing, correcting or deleting personal data, MAUZOP may verify identity proportionately. We will avoid asking for more identity data than reasonably necessary. Requests from an authenticated account may use that authenticated channel where sufficient.

3. Service standard

MAUZOP aims to acknowledge a privacy or grievance request within 2 business days and targets resolution within 15 business days, or sooner where applicable law requires. If additional time is lawfully required for a genuinely complex matter, we will explain the reason and status.

4. Customer-controlled data

If your request concerns personal data that a restaurant/business customer controls and MAUZOP processes only on that customer's instructions, MAUZOP may coordinate the request with that customer and provide reasonable technical assistance as required.

5. When a request can be limited

A request may be limited where law requires retention, identity cannot reasonably be verified, disclosure would expose another person's rights/confidential information, a legal hold applies, or another lawful exception applies. MAUZOP should explain the lawful reason rather than silently reject the request.

6. Grievance Officer

7. Escalation

If you believe the response is inadequate, reply to the same email with ESCALATION and the request reference/details. Where practicable, the escalated matter should be reviewed independently of the original handling.

8. Statutory remedies

Nothing on this page removes a right to approach a competent court, consumer forum, regulator, Data Protection Board of India when its relevant jurisdiction is applicable, or another statutory authority.

9. No retaliation

MAUZOP will not penalise a user merely for raising a good-faith privacy concern. Service consequences may occur only where necessary to honour a withdrawal/deletion request or for another independent lawful reason.

Privacy contact: Avishek Kamboj, Legal Head, mauzopind@gmail.com. MAUZOP has not appointed a formal Data Protection Officer (DPO).