Refund & Cancellation Policy
Cancellation and payment-correction rights for the free MAUZOP Pilot, with no payment required or automatic renewal.
1. When no refund exists
The current Pilot is free (₹0). No Pilot fee is payable, so ending free participation does not create a Pilot-fee refund. This does not restrict correction of an incorrect charge or any mandatory refund right.
2. No payment required for the current Pilot
No payment is required for the current Pilot. Any future paid offering requires separately disclosed terms and explicit acceptance before payment. An incorrect or disputed charge remains subject to the correction and statutory-rights provisions below.
3. Refund / correction situations
- Duplicate charge.
- Incorrect amount charged because of MAUZOP billing error.
- Payment collected after a valid cancellation made before Pilot activation.
- MAUZOP accepts payment but declines/cannot provide the agreed Pilot and does not cure the issue within a reasonable period.
- A refund is required by applicable law, a binding contract, a court/regulator or an applicable payment-network rule.
4. Voluntary withdrawal after activation
You may end free Pilot participation without a Pilot-fee charge. Any future paid offering must state its cancellation and refund terms before payment. Duplicate charges, incorrect charges and verified failed-charge cases remain subject to correction, without removing mandatory statutory rights.
5. Cancellation and continuation
You may end the free Pilot at any time by emailing mauzopind@gmail.com. The current Pilot has no automatic renewal and does not convert automatically to a paid plan.
6. Requesting a refund
Email mauzopind@gmail.com with your name/business, payment reference, amount, date and reason. Do not send full card numbers, OTPs or passwords.
7. Timing
Once a refund is approved, MAUZOP aims to initiate it to the original payment method or agreed return method within 7 business days. Banks/payment providers may take additional time to post the credit.
8. Chargebacks and statutory rights
You may contact MAUZOP first where practical so a disputed charge can be investigated. This does not remove any lawful right to dispute a payment through a bank, payment provider, regulator, consumer forum or court. Nothing in this Policy removes mandatory refund, cancellation or consumer-protection rights.